Customer Service Representative

VITAS Healthcare

Hollywood, FL

JOB DETAILS
SKILLS
Call Centers, Communication Skills, Customer Support/Service, Detail Oriented, Electronic Medical Records, Health Education, Healthcare Providers, Hospice Care, Medical Terminology, Medicare, Multilingual, Organizational Skills, Patient Education, Record Keeping, Willing to Travel
LOCATION
Hollywood, FL
POSTED
1 day ago

We are a leading end-of-life care provider seeking a Patient Education Representative to inform healthcare professionals, patients, and families about hospice benefits and options.

  • Educate on hospice services, Medicare benefits, and end-of-life care strategies.
  • Collaborate with clinical teams to develop effective messaging.
  • Travel within assigned territories to meet with patients and healthcare providers.
  • Maintain organized records and deliver exceptional customer service.
  • Work strategically to enhance patient comfort and dignity.


Qualifications include 1-2 years of office or call center experience, familiarity with medical terminology, proficiency with EMR systems, and strong communication skills. Bilingual ability is a plus. Must be organized, detail-oriented, and available to work weekends and holidays as needed. High school diploma or equivalent required. Medical or business training preferred.

About the Company

V

VITAS Healthcare

VITAS Healthcare®, a pioneer and leader in the hospice movement since 1978, is the nation’s largest provider of end-of-life care. Our name is derived from the Latin word for “lives” and symbolizes the VITAS mission: to preserve the quality of life for those who have a limited time to live.

Headquartered in Miami, Florida, VITAS operates hospice programs in 15 states and the District of Columbia. VITAS has enjoyed dynamic growth since its founding as a volunteer organization by a United Methodist minister and an oncology nurse. Today, VITAS employs 11,773 professionals who care for terminally ill patients daily-primarily in the patients’ homes, and also in the company’s inpatient hospice units as well as in hospitals, nursing homes and assisted living communities/residential care facilities. VITAS team members include registered nurses, licensed practical nurses, home health aides, physicians, social workers, chaplains and other caregiving professionals.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1978
WEBSITE
https://www.vitas.com/