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Customer Service Representative

Minuteman Plumbing, Heating & Cooling

  • Hingham, Massachusetts
  • 30+ days ago
  • $25–$40 Per Hour

Highlights

Minuteman Plumbing, Heating & Cooling is a growing, veteran-owned residential service company serving Greater Boston and the South Shore. Hourly base plus performance bonus, with a realistic on-target earnings range of $25 to $40 per hour.

Numbers & Facts

LocationHingham, Massachusetts
Salary$25–$40 Per Hour

Description

Description


Minuteman Plumbing, Heating & Cooling is a growing, veteran-owned residential service company serving Greater Boston and the South Shore. We are hiring a Customer Service Representative for our call center. You will be the first voice customers hear, book service calls, and keep the schedule full. No call-center experience required; we will train the right person. Hourly base plus performance bonus, with a realistic on-target earnings range of $25 to $40 per hour.

Key Responsibilities


  • Answer inbound calls and book service appointments at an 85%+ booking rate
  • Handle roughly 20 to 40 inbound calls per day
  • Make 20 to 50+ outbound calls per day to fill the schedule and follow up
  • Keep the dispatch board full and balanced
  • Capture accurate customer and job details in ServiceTitan
  • Deliver a warm, professional first impression on every call
  • Hit individual and team goals tied to bookings and board-filled percentage

Skills, Knowledge and Expertise


  • Friendly, clear phone presence and a customer-first attitude
  • No prior phone or call-center experience required; we will train the right person
  • Comfortable with computers; ServiceTitan experience a plus
  • Organized, dependable, and able to multitask in a busy call center
  • Must pass a pre-employment background check
  • Based on-site in Hingham, MA

Benefits


  • Health Insurance
  • Dental Insurance
  • 401(k) Retirement with Company Match
  • Paid Time Off
  • Referral Program
  • Paid Training
  • And so much more...                  

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