This Customer Service Representative role involves efficiently managing patient appointments by confirming, rescheduling, and canceling calls while delivering exceptional customer service.
Work hours are Monday to Friday, 8am-5pm, with no weekends. Responsibilities include answering calls professionally, verifying patient info, providing appointment details, documenting interactions, and following up with patients.
Qualifications include at least one year of customer service experience, strong communication skills, attention to detail, proficiency with MS Outlook and internet resources, and a typing speed of 35 WPM. A high school diploma or GED is preferred.
Physical demands involve sitting, operating a computer, occasional standing or walking, and minimal lifting. Benefits include PTO, health insurance, paid holidays, life insurance, 401(k), ongoing education, and discounts.