Administrative Skills, Communication Skills, Computer Systems, Construction, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Documentation, High School Diploma, Inside Sales, Manufacturing, Microsoft Office, Multitasking, Order Processing, Organizational Skills, Pricing, Problem Solving Skills, Production Schedule, Project Lifecycle, Resolve Customer Issues, Sales, Team Player, Time Management, Track Customer Issues
Black Bear Talent is seeking a Customer Service Representative to support our clients customers through the order process while serving as a liaison between customers, sales, and internal production teams. This role is responsible for processing orders, answering customer questions, coordinating timelines, and ensuring a high level of customer satisfaction throughout the project lifecycle. This position is a full-time temp-to-hire position.
Hours are Monday - Friday. 8:00am - 5:00pm
Responsibilities
- Serve as the primary point of contact for customer inquiries via phone and email
- Process customer orders, revisions, and product requests accurately and in a timely manner
- Coordinate with sales, scheduling, production, and internal teams to communicate order status and timelines
- Provide customers with updates regarding production schedules, shipments, and order completion
- Resolve customer concerns, discrepancies, and service related issues professionally and efficiently
- Maintain accurate customer records, order details, pricing, and documentation in company systems
- Assist with quotes, order entry, and general administrative support as needed
- Build and maintain positive customer relationships through consistent communication and follow up
- Ensure a high level of professionalism and customer satisfaction at all times
Qualifications
- Previous customer service, administrative, or account support experience preferred
- Manufacturing, construction materials, or related industry experience preferred
- Strong communication and relationship building skills
- Excellent attention to detail and organizational abilities
- Ability to multitask and manage priorities in a fast paced environment
- Proficient with Microsoft Office and computer systems
- Strong problem solving skills and ability to work collaboratively across departments
- High school diploma or equivalent required
- Must be able to pass pre-employment background screen and drug test
At Black Bear Talent we’re not just about filling a space. We partner with you to find the right fill for your needs. Our number one goal is to find you the career candidate and building the relationship with the employer as your trusted source for staffing and direct hires
Benefits
Health insuranceJob Type
Full timeSchedule
Monday to Friday, 8 hour shift, Day shift