Cargo/Freight, Computer Skills, Customer Support/Service, High School Diploma, ISO (International Organization for Standardization), Internet Fax, Intranet, Lift/Move 20 Pounds, Lift/Move 30 Pounds, Multilingual, Operational Support, Organizational Skills, Post-Sales, Product Shipments, SAP, Sales, Shipping/Receiving, Team Player, Telephone Skills, Warehousing
Assist sales and customers with post-sales issues, including RMA-related concerns, through extensive phone contact with customers, sales reps, warehouse, return center, and product managers.
- Handle requests via intranet, internet, fax, and phone, providing tracking info, Bill of Lading, and Proof of Delivery.
- Provide serial numbers for shipped products and scan warehouse inventory.
- Respond to hunt group calls and coordinate with transit carriers on freight credits and damage claims.
- Collaborate with warehouse staff to resolve shipping discrepancies and support operational tasks like ISO compliance.
- Maintain regular attendance; work hours are from 8:30 am to 5:30 pm.
Reports to the Manager of Customer Service and interacts with internal teams and customers. Requirements include above-average computer skills, team orientation, strong organizational abilities, and a high school diploma (some college preferred). Multilingual skills and SAP experience are a plus. The role involves long periods at a computer and telephone, with physical ability to lift 20-30 lbs. and occasional travel. Compensation ranges from $35,000 to $40,000, with comprehensive benefits including medical, dental, vision, life insurance, 401(k), PTO, and holiday pay. We are an Equal Opportunity Employer.