Customer Service Representative

Customer Service Representative (Onsite Part-Time)
Location: Grapevine, TX 
Duration: 05 Months Contract 
Max Pay Rate: $18/hr
Schedule: Part-Time | Monday–Saturday | 2:00 PM – 6:00 PM

Position Overview:

We are seeking a Customer Service Representative II to provide exceptional customer support in a fast-paced logistics environment. In this role, you will work closely with customers, business partners, and drivers to ensure timely deliveries, resolve customer concerns, and maintain a high level of service throughout the delivery process.

Key Responsibilities:

• Provide customer support via phone and email.
• Resolve customer inquiries, complaints, and service issues in a professional manner.
• Monitor delivery routes and shipment status.
• Process delivery changes, cancellations, and updates.
• Verify shipping documentation and scan haul-away PODs.
• Coordinate with internal teams and drivers to ensure successful deliveries.
• Maintain accurate records using Microsoft Office and internal systems.

Required Qualifications:

• At least 1 year of customer service experience in a call center or high-volume customer support environment.
• Experience handling inbound and outbound customer calls.
• Strong problem-solving and communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to multitask and work in a fast-paced environment.

Preferred Qualifications:

• High school diploma or equivalent.
• Logistics, transportation, or supply chain customer service experience.
• Bilingual English/Spanish.
• Strong organizational and time management skills.
• Ability to work under pressure while maintaining excellent customer service.