Sign upLog in

Customer Service Representative

Safran

Gainesville, TX

Apply
JOB DETAILS
SKILLS
Aerospace and Defense, Aviation Industry, Billing, Communication Skills, Customer Relations, Customer Support/Service, English Language, Finance, Green Transportation, High School Diploma, Leadership, Marketing, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Office Equipment, Office Suites, Operating Systems, Order Delivery, Order Management, Order Processing, Pricing, Propulsion, Purchase Orders, Sales, Sales Administration, Secondary School, Team Player, Technical Support, Tuition Fees, Vehicle Fleets, Writing Skills
LOCATION
Gainesville, TX
POSTED
4 days ago
Customer Service Representative **Job details** **General information** **Entity** Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. **Reference number** 2026-182592 **Job details** **Domain** Programs / Customer Relations **Job field / Job profile** Sales / marketing - Sales administrator **Job title** Customer Service Representative **Employment type** Permanent **Professional category** Employees / Staff **Part time / Full time** Full-time **Job description** A glimpse at the job: HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a Customer Service Representative, you'll contribute to meaningful projects that shape the future of aerospace. This position contributes to our vision by:  Acts as the primary liaison between the customer and Safran Seats relative to spare part sales. This includes interfacing with finance, engineering, pricing and Back Offices as required for all Safran Seats business units.  Prepares Pricing Quotations and follows-up on customer inquiries.  Process customer purchase orders utilizing internal operating systems and acknowledge delivery date to customer.  Monitors sales and delivery of spare part orders for assigned customers. Manage orders to ensure data, dates, and commitments accurately reflect our customer's expectations.  Provides technical assistance and information to customers as needed.  Mitigate complaints and settle customer disputes; to include quality concerns and credit notes and invoices. What we offer:  Competitive salaries • Paid holidays • Recognition programs • Comprehensive benefits • Retirement (401K) plans with employer match • Professional development opportunities • Tuition assistance • Over 300 career paths across global sites Highlights from our facility: Safran Seats in Gainesville, Texas, plays a big role in making top-notch aircraft seats for airlines around the world. The team here is known for their know-how and dedication to building comfortable, reliable seats for both commercial and business planes. With a focus on quality and new ideas, the Gainesville facility helps keep Safran at the forefront of the aviation seating industry, working closely with airlines and aircraft makers to deliver seats passengers appreciate. Join Safran Seats. Here we craft excellence together. **Candidate skills & requirements** At Safran Seats, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment. • High School Diploma or equivalent. • Associate Degree in Business or related field is preferred. • With a High School Diplima, an additional two (2) years of experience in a customer related area or proven ability to work well with customers required. • With the Associates degree, an additional one (1) year of experience in a customer related area or proven ability to work well with customers required • Must be proficient in the operation of office computers. • Must have basic level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.). • Must be able to work extended hours as needed. • Must have the ability to generate written communication and to operate required office equipment. • Ability to read and review written communication. • Speech and hearing abilities that allow individual to communicate clearly and distinctly in English. Across all team members, we are looking for the following attributes: • Innovative & Curious • Collaborative & Inclusive • Committed to Safety • Trustworthy • Results Focused • Driven to Excellence • Powered by Teamwork This description outlines the general nature and level of work for this position. Duties, responsibilities, and qualifications may vary by assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Safran Seats is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. For verification or accommodation requests, please email jeff.guin@safrangroup.com or call 940-363-2068. We will make a determination on your request for reasonable accommodation on a case-by-case basis. Candidates for positions with Safran Seats must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship not available for this position Relocation assistance is not offered for this position. **Annual salary** Based on market data. **Job location** **Job location** North America, United States, Texas **City (-ies)** Gainesville **Applicant criteria** **Minimum education level achieved** No Degree **Minimum experience level required** First experience **ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency** Yes

About the Company

S

Safran