The Customer Service Representative (U) provides a welcoming first impression in the hospital lobby, handling patient, visitor, and family interactions with empathy and professionalism.
Responsibilities include creating ID badges, assisting with directions, parking validations, escorting patients, and supporting individuals with disabilities. The role emphasizes maintaining patient confidentiality, adhering to HIPAA policies, and ensuring safety and satisfaction in every interaction.
Qualifications include a high school diploma, strong communication skills, customer service experience preferred, and the ability to work in a fast-paced environment. Multilingual abilities are a plus. The position requires professional appearance, teamwork, and flexibility to cover varying shifts. The role supports a diverse, high-quality healthcare environment committed to excellent patient care and service.