Background Investigation, Call Centers, Communication Skills, Computer Skills, Corrective Action, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Entry, Develop and Maintain Customers, Health Plan, High School Diploma, Identify Issues, Industry/Trade Analysis, Multitasking, Needs Assessment, Order Processing, Outbound Telemarketing, Problem Solving Skills, Product/Service Launch, Resolve Customer Issues, Safety/Work Safety, Sales, Spanish Language, Team Player, Time Management, Typing, Warehousing
Customer Service Representative - Full-Time
Store Supply Warehouse Headquarters - Bridgeton, MO 63044
Overview
Position Type Full Time Category Customer Service
Description
CUSTOMER SERVICE REPRESENTATIVE - FULL TIME
**5-Time winner of the Top Workplace by the St. Louis Post-Dispatch including 2023 & 2024! **
Our Mission We are devoted to delivering complete customer satisfaction by the way of respect, knowledge, and teamwork.
Competitive Hourly Wage, Full Benefit Package, and All Positions are Day/Evening Shift!
Customer Service Representative (Call Center) Description:
Calling all customer service and call center all-stars. Store Supply Warehouse is adding dedicated service minded professionals to join our team as a Customer Service Specialist at our main headquarters in Bridgeton, MO. As a Customer Service Representative, you will be the point person for customer questions/concerns, inbound customer calls, and entering orders. The customer service department at Store Supply Warehouse is a collaborative, goal-oriented environment with a laser focus on our customers and our team.
Key Responsibilities:
- Providing an excellent customer experience through various channels (phone, email, chat) by addressing customer questions, concerns, and requests in a timely and professional manner.
- Proactively engage with potential customers through outbound calls and emails to introduce Store Supply Warehouse.
- Build and maintain strong customer relationships, ensuring high levels of customer satisfaction and loyalty.
- Stay up to date with SSW product knowledge and industry trends to effectively communicate benefits to customers.
- Identify customer needs and recommend the appropriate products/services to meet those needs.
Qualifications
Customer Service Representative Qualifications:
- High School Diploma or a GED is required
- Customer Service experience of 1 year or more in a call center is preferred but not required; Store Supply Warehouse will train all new employees, including data base softwares
- Must be computer literate, proficient in Data Entry and Typing, a must.
- Ability to navigate between different websites and multitask
- Ability to work in a quick-paced customer service environment; troubleshoot and take corrective action to resolve issues, if necessary
- Experience with outbound sales, telemarketing, or company/product introductions, a plus.
- Fluent in Spanish is a plus, but not required
- Willingness to maintain a safe and ethical work environment, and work as an effective team member
Customer Service Specialist Benefits:
- Starting hourly wage of $17.50/hour
- Opportunity for growth
- Merit increases
- Medical benefits options for you and your family. Eligibility within 60 days based on start date
- Dental Insurance
- Vision Insurance
- Medical Flexible Spending Account (optional)
- Dependent Care Flexible Spending Account (optional)
- Basic Employee Life Insurance (company paid)
- Short-Term Disability
- Long-Term Disability (company paid)
- 401k Plan
Your application will be reviewed, and you will be contacted if qualifications are met
All offers are contingent upon a background check
Store Supply Warehouse is an Equal Opportunity Employer (M/F/D/V)