Analysis Skills, Billing, Customer Support/Service, Data Formats, Data Quality, Distribution Channel, Electronic Data Interchange (EDI), Interpersonal Skills, Microsoft Excel, Order Management, Order Processing, Organizational Skills, Pivot Chart, Pivot Tables, Problem Solving Skills, Purchase Orders, Retail, Team Lead/Manager, Typing, Vlookups, eCommerce
This is a full-time, in-office customer service role within a 15-person team managing the entire order lifecycle, including order entry, issue resolution, customer support, shipping coordination, EDI, and invoicing.
- Requires a minimum of 10 years of customer service experience, proficiency in Microsoft Excel (intermediate level) and Office 365, with a typing speed of 50+ wpm.
- Excel skills should include VLOOKUP/XLOOKUP, formulas, text-to-columns, conditional formatting, data validation, worksheet protection, and pivot tables/charts.
- Responsibilities include serving diverse customers such as distributors, e-commerce, and retailers, resolving purchase order issues, and coordinating shipments with transportation and distribution teams. Retail portal experience is a plus.
- Strong analytical, organizational, and interpersonal skills are essential.
- The role offers a dog-friendly workplace environment, with work hours from 8 am to 5 pm, Monday to Friday, and potential growth opportunities within the organization.