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Customer Service Representative for Plumbing Company

RM Plumbing Solutions

Murfreesboro, TN

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JOB DETAILS
SKILLS
Billing, Calendar Management, Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Maintenance - Plumbing, Multitasking, Operations, Organizational Skills, Plumbing, Telephone Skills, Track Customer Issues, Training/Teaching
LOCATION
Murfreesboro, TN
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Training & development

Customer Service Representative (CSR) – Plumbing Company


Murfreesboro Area, TN
  TN Plumbing Solutions


Job Overview


TN Plumbing Solutions is looking for a reliable and organized Customer Service Representative (CSR) to join our growing team. This position plays a key role in helping customers schedule service, answering questions, and ensuring every customer has a great experience from the first phone call to job completion.


We are looking for someone who is friendly, detail-oriented, and able to handle a fast-paced office environment.


Responsibilities


  • Answer incoming customer calls and schedule service appointments

  • Dispatch technicians and coordinate daily schedules

  • Respond to customer questions and provide excellent customer service

  • Maintain accurate customer records in our system

  • Follow up with customers regarding appointments and services

  • Assist with invoices, payments, and general office tasks

  • Work with the team to ensure smooth daily operations

Qualifications


  • Previous customer service or office experience preferred

  • Strong phone and communication skills

  • Ability to multitask and stay organized

  • Basic computer skills

  • Positive attitude and professional demeanor

  • Experience with ServiceTitan or similar software is a plus (but not required)

What We Offer


  • Competitive pay based on experience

  • Stable, full-time position

  • Friendly team environment

  • Opportunity for growth within the company

Schedule


Full-Time
 Monday – Friday

About the Company

R

RM Plumbing Solutions

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