Benefits:- Bonus based on performance
- Opportunity for advancement
- Training & development
Customer Service Representative (CSR) – Plumbing Company
Murfreesboro Area, TN
TN Plumbing Solutions
Job Overview
TN Plumbing Solutions is looking for a reliable and organized
Customer Service Representative (CSR) to join our growing team. This position plays a key role in helping customers schedule service, answering questions, and ensuring every customer has a great experience from the first phone call to job completion.
We are looking for someone who is
friendly, detail-oriented, and able to handle a fast-paced office environment.
Responsibilities
- Answer incoming customer calls and schedule service appointments
- Dispatch technicians and coordinate daily schedules
- Respond to customer questions and provide excellent customer service
- Maintain accurate customer records in our system
- Follow up with customers regarding appointments and services
- Assist with invoices, payments, and general office tasks
- Work with the team to ensure smooth daily operations
Qualifications
- Previous customer service or office experience preferred
- Strong phone and communication skills
- Ability to multitask and stay organized
- Basic computer skills
- Positive attitude and professional demeanor
- Experience with ServiceTitan or similar software is a plus (but not required)
What We Offer
- Competitive pay based on experience
- Stable, full-time position
- Friendly team environment
- Opportunity for growth within the company
Schedule
Full-Time
Monday – Friday