Customer Service Representative

Workforce 1

Flushing, New York

JOB DETAILS
SALARY
LOCATION
Flushing, New York
POSTED
30+ days ago
Company Overview:

Charter has merged with Time Warner Cable and Bright House Networks to become the fastest growing TV, Internet and voice provider. Welcome to Spectrum. We provide Spectrum TV, Internet and Voice services to more than 24 million customers, from New York to California to Florida. As the second largest cable company in America, we have over 90,000 employees working every day to deliver the highest-quality products, more value and better service.

Position Overview:

Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer serviceAttentive listener. Problem solver. Tech savvy. Sounds like you? If so, a career as a Customer Service Representative – Video Repair may be right for you. With a passion for solving problems and an eagerness to learn, you can achieve your financial and career goals here.

Key Responsibilities:
It's about building relationships and turning the knowledge you gain in training into customer service wins. Video Repair Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
It’s all about learning and growing.
Pay Range: USD $20.00 - USD $20.00 /Hr.

About the Company

W

Workforce 1

Workforce1 is a service provided by the NYC Department of Small Business Services that prepares and connects qualified candidates to job opportunities in New York City. We make strong matches for both candidates and employers by using a unique combination of recruitment expertise, industry knowledge, and skill-building workshops to strengthen candidates' employment prospects.

Our approach gets results. In 2010, we placed New Yorkers in over 31,000 jobs all over the City. How do we do it? We develop relationships directly with businesses that are hiring, then we get a deep understanding of what they're looking for in a candidate. We use that understanding to help you connect to the right employer - and then succeed by putting your best foot forward.



INDUSTRY
All
WEBSITE
https://labor.ny.gov/career-center-locator/location.php?oid=NY7215