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Customer Service Representative Flex PT

First American Title Insurance Company

Everett, WA

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JOB DETAILS
JOB TYPE
Part-time, Employee
SKILLS
Billing, Brokerage, Call Centers, Corrective Action, Credit and Collections, Customer Escalations, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Escrow, Identify Issues, Information Technology & Information Systems, Insurance, Internet Application, Loans, Order/Customer Fulfillment, Problem Solving Skills, Professional Services, Real Estate, Real Estate Sales, Resolve Customer Issues, Systems Maintenance, Telephone Skills, Web-Based Email Software
LOCATION
Everett, WA
POSTED
30+ days ago
Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Customer Service Representatives may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies. The type of request is influenced by the business segment. For example, escrow branches will manage escrow-related calls, insurance businesses may receive policy or claims related inquiries, and other groups may receive technical-related questions. Interface with customers typically by web-based application, email, or telephone to address queries/problems. Use computerized systems for tracking, providing status, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization and do not have assigned clients.
This is a Flexible Part Time role in our Everett, WA office.
HOW YOU'LL CONTRIBUTE

Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.
Maintains and creates logs, reports, records, and files.
Investigates, coordinates, and tracks a wide range of customer issues and problems.
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
May interface with offshore call center to answer questions on process or specialized situations
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers.
Other duties as assigned

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

High School diploma or equivalent required
Generally, has 2+ years of generally related customer service experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

General knowledge of assigned area's products and customer service activities.
Proficient MS Office skills
Must be able to navigate a computerized data entry system or other relevant applications.
Strong verbal and written skills
Customer Service skill including adaptability, attention to detail, patience, and problem solving.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

About the Company

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First American Title Insurance Company