The Seasonal Customer Service Representative (CSR) handles high-volume inbound and outbound calls, providing quality customer support and promoting products/services during peak seasons.
Essential duties include answering inquiries, making sales calls, accurately documenting interactions, resolving issues, and collaborating with team members.
Work hours vary with a requirement to work weekends; this is a desk-based role in an office environment with a 30-minute unpaid lunch break.
Compensation includes hourly wages and commissions on qualifying sales, with flexible scheduling.
Qualifications include a high school diploma, prior customer service or sales experience preferred, strong communication skills, and proficiency with computers and CRM software.
Training involves a 3-week paid program covering systems, customer service, sales, and policies.
Dependability, punctuality, and teamwork are essential.