Customer Service Representative & Field Service Dispatcher ONSITE

Mister Sparky Greater Philadelphia (VBA Crest Holdings)

PHILADELPHIA, PA

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JOB DETAILS

SALARY

$42,000–$52,000 Per Year

SKILLS

Administrative Skills, Brand Marketing (Branding), Business Growth, Calendar Management, Call Centers, Call Volume, Communication Skills, Compensation and Benefits, Customer Experience, Customer Relationship Management (CRM), Customer Support/Service, Data Quality, Dental Insurance, Electricity, HVAC, Health Insurance, Maintenance - Electrical, Maintenance - Plumbing, Marketing, Multitasking, Office Management, On Site Support, Operational Support, Operations Management, Organizational Skills, Performance Metrics, Physical Demands, Schedule Development, Social Media, Telephone Skills, Training/Teaching, Vision Plan, Website Conversion

LOCATION

PHILADELPHIA, PA

POSTED

10 days ago

Benefits:

Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development

Customer Service Rep & Field Service Dispatcher

Mister Sparky Electric is a nationally recognized residential electrical service brand. We are launching a new franchise location serving Greater Philadelphia. We are seeking a highly organized and motivated professional to join our residential electrical team. This CSR role combines inbound call management and field service dispatch, directly impacting daily revenue, technician productivity, and customer experience.

Location: Glenside/Jenkintown, PA
This is an onsite position (not remote).
Position Type: Salaried, Non-Exempt

Qualifications

Required(all below):

3+ years dispatch or high-volume call center experience (recent) with booking targets
Experience in HVAC, plumbing, electrical, home services, or similar field service industry
Experience using a field service CRM (ServiceTitan, Jobber, or similar)
Strong communication and organizational skills
Ability to multitask in a fast-paced environment

Preferred:

Prior home service office coordination experience
Strong Social Media presence and/or skills to collect, build and post content and improve company branding

Responsibilities:

Answer inbound service calls with professionalism and urgency
Convert calls into scheduled service appointments
Enter and maintain accurate job information in CRM (ServiceTitan, Jobber, or similar)
Build and manage daily technician schedules
Optimize routes and fill cancellations
Monitor technician progress and support same-day scheduling
Track booking rate, technician utilization, and related KPIs
Provide administrative and operational support to the General Manager
Occasional support with marketing coordination as needed on Social Media

Compensation & Benefits

Base Salary Range: $42,000 – $52,000 annually (based on experience)
Performance Bonus: Additional earnings tied to booking conversion, technician utilization, and revenue goals
Vacation Time
Health, Dental and Vision Insurance available*
Ongoing training & professional development
Opportunity for career growth as the business expands to become Office Manager and Operations Manager

What Success Looks Like in This Role

Strong booking conversion rate from Day 1
Technicians fully scheduled with minimal idle time
Reduced cancellations and efficient gap filling
Accurate CRM documentation and clear daily reporting

Work Schedule: Full-time position. Some evenings or weekends may be required based on business needs.

Physical Requirements: This role requires prolonged periods of sitting, working at a computer, and speaking on the phone. The employee must be able to communicate clearly and occasionally lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mister Sparky is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

If you require reasonable accommodation during the application or hiring process, please notify us.

Pre-employment background check and drug screening required; periodic background reviews and random drug testing may be conducted after hire.

Customer Service Representative & Field Service Dispatcher ONSITE

Mister Sparky Greater Philadelphia (VBA Crest Holdings)

PHILADELPHIA, PA

Customer Service Rep & Field Service Dispatcher

About the Company

Mister Sparky Greater Philadelphia (VBA Crest Holdings)

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