Seeking a full-time Field Customer Service Representative in Fort Lauderdale, FL, with reliable transportation.
Assists customers in resolving various issues related to agency services, using set procedures with some independence.
Maintains databases to record, track, and retrieve information, including payment history and activity.
Resolves customer and staff inquiries, interacts with the public and officials to explain services, collect fees, and identify needs.
Posts funds to customer accounts, retrieves reports for analysis, and researches information to direct customers to appropriate agencies.
Registers regulated businesses/individuals, prepares correspondence, and processes transactions such as returned checks and payments.
Researches misapplied payments and performs related duties as assigned.