Customer Service Representative
Location: Fargo, ND
Schedule: Full-Time | Office-Based
Overview
We are seeking a Customer Service Representative to join a small, team-oriented call center environment. This role involves handling inbound customer calls, coordinating services, and providing support to clients in the Fargo/Moorhead area. The ideal candidate is calm under pressure, detail-oriented, and enjoys helping customers through challenging situations.
Responsibilities
Answer inbound customer calls (20-40 calls/day on average)
Assist customers in scheduling services within a 50-mile radius of Fargo/Moorhead
Provide support to customers in stressful or urgent situations, ensuring a calm and positive experience
Accurately enter customer information into internal systems
Coordinate with service technicians regarding schedules and job assignments
Maintain organized and up-to-date records of customer interactions
Qualifications
Required:
2+ years of customer service experience
Strong computer skills and proficiency with Microsoft Office
Excellent communication skills and ability to de-escalate customer situations
Preferred:
Key Skills
Customer Service & Customer Support
Inbound Call Handling
Administrative Support & Data Entry
Strong communication and problem-solving abilities
Attention to detail and multitasking
Work Environment
Small call center team (approximately 4 employees)
Office-based role with a collaborative, team-oriented culture
Fast-paced environment with fluctuating call volume based on weather conditions
Job Type & Location
This is a Contract to Hire position based out of Fargo, ND.
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fargo,ND.
Application Deadline
This position is anticipated to close on Jul 2, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.