This remote Customer Service Representative role supports product consumers by handling repairs, sales, and product inquiries via phone, email, and other channels.
It requires responding to customer questions, processing orders, warranty claims, and providing product knowledge, especially related to firearms and optics.
The position involves collaborating with internal teams, managing multiple tasks, and maintaining high customer satisfaction scores.
Candidates should have a high school diploma, 1-3 years of customer service experience, and familiarity with CRM tools and Microsoft Office.
Preferred skills include knowledge of shooting sports, troubleshooting, and ability to handle fast-paced environments.
Must be able to sit for long periods, lift up to 25 pounds, and demonstrate safe firearm handling. Relocation is not available; applicants must live within 2 hours of Newington, NH.
SIG SAUER, Inc. is The Complete Systems Provider™, leading the firearm/outdoor industry in American innovation, ingenuity, and manufacturing. SIG SAUER® brings a dedication to superior quality, ultimate reliability, and unmatched performance that has made it the brand of choice among many of the world’s elite military, government and law enforcement units as well as responsible citizens. SIG SAUER offers a full array of products to meet any mission parameter, including handguns, rifles, ammunition, electro-optics, suppressors, ASP (Advanced Sport Pellet) airguns and training. The largest member of a worldwide business group of firearms manufacturers that includes SIG SAUER GmbH & Co. KG in Germany and Swiss Arms AG in Switzerland, SIG SAUER is an ISO 9001: 2008 certified company with more than 1,600 employees.
The tremendous growth of SIG SAUER has fueled outstanding opportunities for experienced professionals to join our team. See what you can do when you aim higher. For more information on SIG SAUER, any of its products or the SIG SAUER Academy, log on to sigsauer.com.