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Customer Service Representative

Smurfit Westrock

Eutaw, AL

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JOB DETAILS
SKILLS
Accounts Receivable Management, Billing, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Establish Priorities, Federal Laws and Regulations, High School Diploma, Interpersonal Skills, Inventory Levels, Inventory Management, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Presentation/Verbal Skills, Relationship Management, Sales Management, State Laws and Regulations, Team Player, Time Management, Willing to Travel, Writing Skills
LOCATION
Eutaw, AL
POSTED
1 day ago
Description & RequirementsSmurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrityand respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.Customer Service RepresentativeJob Posting* Job Title: Customer Service Representative* Shift: Mon-Fri (8am - 5pm)* Pay Range: Based on ExperiencePreferred And Essential Requirements* High School Diploma or GED (Essential)* Associates Degree in Business or similar field (Preferred)* Experience in account management and customer experience (Essential)* Proficient in Microsoft Word, Excel, PowerPoint, Outlook (Essential)Competencies* Superior verbal and written communication skills* Demonstrated ability to interact daily with customers at all organizational levels* Willing and able to accommodate travel when needed* Astute interpersonal relationship management* Positive, professional attitude* Quality and customer service driven to consistently delight customers* Strong initiative, self-motivated, proactive, and resourceful* Utilizes strong organizational and prioritization skills* Team player who is willing to go above and beyond to help othersJob Duties* Desire to build and optimize customer relationships daily, while driving customer satisfaction.* Become a main point of contact for the customer account base.* Perform day to day management of the assigned accounts and have complete awareness, daily, of the top account's activity.* Accurately input POs and various categories of data.* Manage inventory levels of finished goods, raw materials, etc.* Actively monitor and manage Accounts Receivables/Invoicing across given accounts.* Run daily reports to optimize plant operations.* File and organize invoicing and POs* Provide timely, detailed, and accurate reporting to internal and external audiences.* Champion customer needs/concerns from the account base to the Customer Service Manager and across the internal departments* Other duties as assignedCandidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

About the Company

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Smurfit Westrock