SURESTAFF is immediately hiring Customer Service Representatives for a large, well-known company in Elk Grove Village, IL. Customer Service is responsible for working as a liaison between the warehouse, customers and truckers to ensure all customer requests are completed timely and accurately. Handle daily inventory management through use of WMS and excel reporting. This is a completely onsite position. SURESTAFF is invested in their team members! All temp-to-hire employees are offered competitive compensation ($20-$25/hr) as well as a benefits package including health insurance (medical, dental, and vision). Available shifts include 8am-5pm. Customer Service Representative Duties and Responsibilities:- Enter all incoming orders from phone, email, web and sales reps when needed.
- Perform customer service duties with correspondence to customers and overseas partners, e- mails fax, etc .
- Troubleshooting and problem solving with the goal of first contact resolution.
- Maintaining a positive and professional attitude toward external and internal customers.
- Set up and maintain customer files and profiles.
- Ensure customer satisfaction and provide professional customer support.
- Provide customers with shipping information, inbound/outbound transaction and inventory status information.
- Update inventory data, rate files, and create reports.
- Update statement data and issue Invoices for customers in a timely manner.
- Perform other duties as requested by management.
Customer Service Representative Requirements and Qualifications:- High School diploma or GED.
- Two years Customer Service experience preferred.
- Knowledge of inventory control and customer service techniques.
- Proficient in Microsoft applications (Word, Excel, PowerPoint, etc.) including VLOOKUP
- Knowledge of the freight forwarding industry for both International and Domestic.
- Ability to use basic math skills to calculate freight, storage, duty and other charges.
About Surestaff At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us: - Access to a wide range of job opportunities
- Competitive pay
- Health and Wellness Programs (including EAP)
- Medical benefits including medical, vision, dental, and prescriptions
- Electronic weekly pay
- Employee Advocacy & Personalized Job Support
Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Notice Regarding the Use of Artificial Intelligence in Employment DecisionsIn accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment?related evaluations.AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision?making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation.Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let’s get started today!