Customer Service Representative

Our fast paced, growing insurance office is looking to fill an entry level sales position. This position is part time, scheduling appointments or calling our contacts for new clients needing new insurance quotes or coverage reviews. Full time employment opportunities are also available for sales representatives looking to improve their selling techniques and increase commissions. This position offers a base salary + commission opportunities.. Apply now and we will contact you about the next steps in the interview process.

Salary Range: $10.00 - $12.00 per hour

Hourly Base Salary + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Secure all Trailing Documents from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Return all phone messages promptly.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.
• Develop and maintain client relationships.
• Cold call, direct email and perform other lead generation activities.
• Obtain prospects information such as name, address, vehicle information and enter into quote sheets.

• Create relationships from a cold start.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Great Customer Service Skills.
• Knowledge of sales and marketing principles and strategies.
• Bilingual, fluent in both English and Spanish is beneficial.
• No insurance experience required but must be willing to learn

Ability to take initiative, be proactive, and think outside the box.

Ability to identify and solve problems, think critically, and make decisions quickly.