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Customer Service Representative

Atrium

Edison, NJ

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JOB DETAILS
SALARY
SKILLS
Artificial Intelligence (AI), Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Genetics, Interviewing Skills, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Order Processing, Organizational Skills, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Retail, SAP, Sales, Sales Support, Short Messaging Service (SMS), Team Player, Telephone Skills, Track Customer Issues
LOCATION
Edison, NJ
POSTED
5 days ago
Client Overview:
Our client, a luxury retail business, is looking for a Customer Service Representative to join their team on a temporary basis in Edison, NJ.

Salary/Hourly Rate:
$21/hr

Position Overview:
The Customer Service Representative provides outstanding customer support by answering inquiries, resolving issues, processing orders, and collaborating with the sales team. The customer service representative will maintain professionalism in all communications and ensure customer satisfaction.

Responsibilities of the Customer Service Representative:
  • Respond to customer inquiries via phone and email.
  • Resolve customer issues efficiently and professionally.
  • Process orders accurately using company systems.
  • Collaborate with the Sales team to support customer needs.
  • Maintain detailed records of customer interactions.
  • Recommend process improvements for enhanced service.
Required Experience/Skills for the Customer Service Representative:
  • Customer service experience (minimum 1 year).
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Professional communication skills by phone and email.
  • Ability to work collaboratively in a team environment.
  • Strong attention to detail and organizational skills.
Preferred Experience/Skills for the Customer Service Representative:
  • Experience with SAP software.
  • Exposure to order processing systems.
  • Familiarity with CRM tools.
Education Requirements:
  • High school diploma or equivalent is required.
Benefits:
  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success.
By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy .

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 392469

About the Company

A

Atrium