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Customer Service Representative - East Lansing Area

the pivot group

East Lansing, MI

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JOB DETAILS
SALARY
$39,000–$59,000 Per Year
SKILLS
Analysis Skills, Blueprints, Channel Strategies, Communication Skills, Conflict Resolution, Continuous Improvement, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, ERP (Enterprise Resource Planning), Help Desk, High School Diploma, Identify Issues, Logistics, Manufacturing, Manufacturing/Industrial Processes, Microsoft Office, Oracle, Order Delivery, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Product Lifecycle, Resolve Customer Issues, SAP, Technical Support, Technical Writing, Track Customer Issues, Writing Skills
LOCATION
East Lansing, MI
POSTED
1 day ago
Job Description:

Customer Service Representative | East Lansing, MI

Salary Range: $39,000 - $59,000 depending on experience

Are you a dedicated professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in East Lansing, seeking experienced Customer Service Representatives to strengthen their teams.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We collaborate with manufacturing companies in the East Lansing region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates-not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

  • Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
  • Process customer orders, returns, and exchanges accurately and efficiently.
  • Collaborate with production and logistics teams to provide customers with accurate lead times and shipping information.
  • Troubleshoot and resolve customer issues related to product quality, shipping errors, or order discrepancies.
  • Maintain detailed records of customer interactions and transactions in the CRM system.
  • Provide product information and technical assistance to customers as needed.
  • Gather customer feedback to contribute to continuous improvement of products and services.
Recommended Qualifications
  • High school diploma or equivalent; associate's degree preferred
  • 2+ years experience in customer service, preferably in manufacturing or a related technical field
  • Proficient in CRM software and Microsoft Office Suite
  • Excellent verbal and written communication skills with a focus on technical details
  • Ability to understand and explain manufacturing processes or product specifications
  • Strong problem-solving skills and ability to de-escalate customer issues
Bonus Qualifications
  • Experience with ERP systems (e.g., SAP, Oracle)
  • Familiarity with manufacturing processes or product lifecycle
  • Ability to read and interpret technical documents or blueprints
  • Certification in customer service or a related field (e.g., CX, conflict resolution)


Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Help Desk Analyst, Technical Support Representative, Customer Care Associate, Client Relations Specialist, Account Representative, Customer Service Agent, Support Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
• Resume
• Offers
• Access
• Support
• Product Quality
• Technical Assistance
• Client Relations
• Logistics
• ERP
• Salary
• Hiring
• Partnerships
• Returns
• Recruiting
• CRM
• Compensation
• Shipping
• Customer Support
• Conflict Resolution
• Continuous Improvement
• SAP
• Manufacturing
• Specifications
• Communication Skills
• Technical Support
• Records
• Oracle
• Preparation
• Software
• Customer Service
• Microsoft Office
• Communication

Salary Package:
$ 39,000.00 - 59,000.00 (US Dollar)

About the Company

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the pivot group