Customer Service Representative

LanceSoft Inc

East Hanover, NJ(remote)

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Accounting, Analysis Skills, Business Processes, Business Solutions, Cargo/Freight, Communication Skills, Contract Requirements, Cost Control, Customer Service Management, Customer Support/Service, Data Analysis, Data Quality, Data Visualization Tools, Data Warehousing, Detail Oriented, Electronic Data Interchange (EDI), Entrepreneurship, Finance, Inventory Management, Logistics, Manufacturing, Metrics, NetSuite, Order Delivery, Order Management, Order Picking/Packing, Order Processing, Order/Customer Fulfillment, Pivot Chart, Pivot Tables, Policy Development, Power BI, Problem Solving Skills, Procedure Development, Reconciliation, Reporting Skills, Sales, Sales Prospecting, Shipping Requirements, Shipping/Receiving, Supply Chain, Systems Administration/Management, Team Player, Third-Party Logistics (3PL), Time Management, Transportation Planning, Transportation Routing, Warehousing, Wheel/Front-End Loader

LOCATION

East Hanover, NJ

POSTED

30+ days ago

Job Title: Customer Service Representative Location: Remote Duration: 5+ Months Department: Operations Reports to: Sr Director of Supply Chain Travel: no Summary: The Customer Service Representative is responsible for providing support to both the Customer Service and Logistics team personnel. Support both internal and external manufacturing with inventory and customer service activities. This role will require hands-on as wells as supervisory involvement in critical activities such as order processing, order reconciliation, shipping logistics, customer support, inventory management, data analysis, warehousing, and distribution. This role will work closely with logistics personnel, logistics systems, inventory management systems and 3PL warehouse and 3PL shipments, both inbound and outbound to our customers, as well as our sales team. It is understood that this position will play a key role in - and be accountable for - achieving annual company goals as they pertain to on time and in full receipts or raw material POs and order fulfillment. Responsibilities: Capturing orders via email, NetSuite or EDI to begin order shipment preparation. Confirms with Finance any new customers are setup and approved for order fulfillment. Collating BOLs, pack slips, etc. to confirm receipt in NetSuite and push to Finance for payment. Work closely with Logistics personnel to present orders for shipping availability for OT requirement. Coordinate daily activity to track location and movement of inventory finished goods. Provide reports to internal and external customers as required. Help create policies or procedures for customer ordering, such as MOQ shipping requirements. Assists in implementing and verifying specific customer requirements, such as internal reporting or customized transportation metrics. Assist in resolving problems concerning orders, deliveries & customer issues, and communicate those and resolution proactively to sales team / customer Help with the BOL entry process into NetSuite for order accuracy, inventory depletion and EDI integration. Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping. Participate in the specific order entry (ASN) process with portals for the likes of Starbucks, Aldis, Walmart, Target. Assists in tracking that goods are shipped/ received in the most timely and efficient manner according to documented processes, including planning the transportation route and payload, selecting the mode of transportation, tendering the order for transportation, and tracking the shipment from pick up through delivery all the while targeting cost reduction, freight savings, service and contractual requirements. Track shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment. Proactively handle customer shipment routing requests for MABD requirements. Accepts responsibility for the organizational goals by taking ownership of new and different duties and identifying new opportunities within the Operations department Skills / Qualification / Education: 3+ years experience in Supply Chain/Customer Service 3+ years experience in Analytics Strong analytical skills with proficiency in Excel (including Advanced Formulas, Pivot Tables, Charts) Strong attention to detail and data accuracy Familiarity w/ Power BI or other data visualization tools preferred. High sense of urgency and ability to be entrepreneurial and methodical Experience with Order Fulfillment process (pick/pack, inventory management), Warehousing/Transportation Results-oriented and process driven, with high expectations of self and team Collaborative mindset with strength in effectively receiving and communicating feedback Ability to flex work hours depending on business needs

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/