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Customer Service Representative

Apollo Professional Solutions

East Aurora, NY

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JOB DETAILS
SKILLS
Advertising, Analysis Skills, Campaigns, Communication Skills, Consumer Promotions, Cross-Functional, Customer Relations, Customer Support/Service, Customer/Client Research, Detail Oriented, Develop and Maintain Customers, Distribution Services, Electronic Data Interchange (EDI), Forecasting, Identify Issues, Inside Sales, Interpersonal Skills, Microsoft Excel, Microsoft Office, Microsoft Outlook, Multitasking, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Partner Sales, Problem Solving Skills, Product Lifecycle, Product Pricing, Promotional Programs, Purchase Orders, Sales, Sales Management, Sales Support, Supply Chain, Team Player, Time Management
LOCATION
East Aurora, NY
POSTED
30+ days ago

Location: Onsite – East Aurora, NY
Position Type: Contract
Schedule: Day shift (overtime may be required)
About the Role
The Customer Fulfillment Team plays a critical role in the global supply chain by ensuring customer orders are processed accurately, efficiently, and on time—from order receipt through final shipment. As a Fulfillment Coordinator, you will serve as a key point of contact for retailer accounts and internal sales partners while supporting order execution, inventory coordination, and shipment accuracy.

This role is ideal for a detail-oriented professional who enjoys working in a fast-paced, customer-focused environment and takes pride in delivering reliable results.
What You’ll Be Responsible For
In this role, you will have hands-on involvement across the full order management lifecycle, including:
  • Serving as the primary contact for assigned retailer accounts and Sales Managers
  • Managing account purchase orders from receipt through shipment to ensure accuracy, timeliness, and cost-effective delivery
  • Entering and maintaining accurate pricing and product specifications
  • Creating and maintaining customer profiles in the order management system to meet customer-specific requirements
  • Ensuring proper dating terms and promotional programs are applied to all purchase orders
  • Performing online stock commitment and allocation processes
  • Researching and resolving domestic order and shipment issues
  • Tracking special orders to ensure timely delivery for advertising campaigns, events, and customer promotions
  • Coordinating and monitoring the shipment of allocated items
  • Providing timely and accurate product, order, and shipment information to customers, sales teams, and management for planning and forecasting purposes
  • Maximizing order fill rates for assigned accounts
  • Initiating order changes or cancellations to prevent shipment issues
  • Working closely with Distribution Centers to ensure purchase orders ship on time
What We’re Looking For
We’re seeking a dependable professional who takes ownership of their work and thrives in a collaborative, results-driven environment.

Key Skills & Attributes:
  • Strong sense of accountability with the ability to deliver on commitments
  • Clear and effective communication skills that promote collaboration across teams
  • Sense of urgency and enthusiasm for meeting business objectives
  • Working knowledge of order processing and fulfillment operations
  • Exceptional interpersonal skills with the ability to communicate across a broad network of partners and stakeholders
  • Strong analytical skills with the ability to identify issues, predict challenges, and develop solutions
  • Ability to work independently with minimal supervision and manage priorities without missing critical deadlines
  • Proven ability to manage multiple tasks and projects in a dynamic environment
  • Proficiency in Microsoft Office applications, including Excel, Outlook, and Teams
  • Mature judgment and strong organizational skills
  • Basic understanding of EDI technology related to purchase order and invoice transmissions
  • Exemplary attendance and consistent job performance
Qualifications
  • Associate’s degree in business or a related field
  • 1+ year of experience in a customer support or customer service role
  • Demonstrated growth mindset, including curiosity, continuous learning, and openness to new challenges
Why Consider This Opportunity?
  • Hands-on role within an integrated supply chain and fulfillment environment
  • Opportunity to work cross-functionally with sales, distribution, and customer teams
  • Ideal for professionals looking to strengthen order management and customer service expertise

If you enjoy problem-solving, working with customers, and contributing to smooth, efficient order fulfillment, this Fulfillment Coordinator role offers an excellent opportunity to make an impact.

About the Company

A

Apollo Professional Solutions

Apollo Professional Solutions was founded by Gayle A. Williams in 1983 as a technical staffing firm supporting New England aerospace companies. Today, Apollo has grown into a $40 million year company, with 5 regional offices nationwide that offers diversified support to industries that include: defense, military, aeronautical, civil, food & beverage, healthcare, marine, pharmaceutical and scientific industries, as well as local government. We are an equal opportunity employers, that is also certified as a Women’s Business Enterprise by WBENC as well as the State of Massachusetts (SOWMBA Office.)
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1983
WEBSITE
http://apollopros.com/