Customer Service Representative

AMERICAN SUPPLY

Customer Service Representative

Operations | Full-Time | Doral, FL

Reports To: VP of Operations

Compensation: $47,000–$52,000/year

Schedule: Full-time | Monday–Friday | On-site

ABOUT AMERICAN SUPPLY

American Supply (AMSU) is a wholesale distributor of welding supplies serving customers across Latin America, and the Caribbean. We move product fast and hold high standards - every order must be right, every time.

ROLE SUMMARY

We are hiring a Customer Service Representative to serve as the primary point of contact for customer inquiries, order status, and issue resolution. This role sits at the intersection of sales, operations, and logistics - you will be responsible for making sure customers have the information they need and that their orders are handled correctly from placement to delivery.

KEY RESPONSIBILITIES

• Answer and respond to inbound customer inquiries via phone and email

• Provide order status updates and estimated delivery timelines

• Coordinate with the warehouse team to resolve shipping discrepancies or delays

• Process order changes, returns, and follow-up requests

• Maintain accurate records of customer interactions and order activity

• Escalate unresolved issues to the appropriate internal team promptly

• Support invoice and billing inquiries in coordination with operations

• Assist with outbound customer communication for promotions or order confirmations

• Maintain a professional, solutions-first tone in all customer interactions

REQUIREMENTS

• 1–3 years of customer service experience, ideally in a distribution, wholesale, or logistics environment

• Strong verbal and written communication skills

• Bilingual (English/Spanish) required - our customer base is bilingual

• Organized, calm under pressure, and able to manage multiple active inquiries

• Basic computer proficiency - experience with order management systems or QuickBooks a plus

• Professional phone manner and email etiquette

• Reliable, punctual, and committed to following through on customer commitments

WHY JOIN AMSU?

• Customer-facing role with real impact on client retention and experience

• Stable, full-time position in a growing wholesale distribution company

• Bilingual team environment - your language skills are a valued asset

• Collaborative culture with direct access to operations and leadership