BenefitsCompetitive salaryHealth insurancePaid time off401k401k matchingCompany partiesEmployee discountsTraining & developmentWe are seeking a reliable and organized Dispatcher to coordinate the daily schedules of our technicians. The ideal candidate will be the key liaison between customers and field personnel ensuring prompt and efficient service delivery. Strong communication and problem-solving skills are essential for success in this role. Northern One Hour Heating Northern Ben Franklin Plumbing & Northern Mister Sparky is a locally owned Not owned by a PE Company and operated business servicing the Twin Cities metro area since 1990. We are leaders in the residential heating cooling plumbing & electrical and due to continued growth and expansion we are looking for an experienced dispatchers to help us grow our service division. Northern One Hour Heating & Cooling and Ben Franklin Plumbing Mister Sparky Electric have an excellent opportunity for youWe are looking for individuals who meet our Northern CORE VALUESOur Northern Family We work as a team care for one another and have funHelp Others We are Passionate about Helping Others.Do the Right Thing We are not perfect but we always do whats right.Eager to Learn & Grow Always reaching and growing to learn our craft.Northern One Hour Northern Ben Franklin Plumbing & Northern Mister Sparky has a strong recognized brand supported by corporate marketing support a positive and professional work environment company training and competitive company benefits.Shifts AvailableMonday through FridayResponsibilitiesSchedule and dispatch technicians to customer locations based on urgency availability and skillset.Communicate effectively with customers to confirm appointments update service times and provide status updates.Monitor field technicians progress throughout the day and adjust schedules as needed to optimize productivity.Receive and record incoming service requests via phone email or software system.Use dispatching software or systems e.g. ServiceTitan Housecall Pro or similar to assign jobs and manage workflow.Maintain accurate records of service calls technician assignments and customer interactions.Handle emergency or high-priority calls and adjust routes or schedules accordingly.Coordinate with warehouse or parts department to ensure technicians have necessary materials.Provide exceptional customer service and follow up on customer satisfaction when needed.Assist with billing preparation time trackingRequirementsRequirementsHigh school diploma or equivalentPrior experience in dispatching preferably in plumbing HVAC or related home services industry.Excellent organizational and multitasking skills.Strong verbal and written communication skills.Proficient in using dispatching or CRM software. Service Titan a plusAbility to remain calm under pressure and handle customer complaints professionally.Knowledge of local service area and geographical awareness is a plus.Qualities for SuccessPeople-oriented and results-driven.A passion for delivering excellent customer service.Possess excellent oral written and telephone communication skills.Competent office software skills.Dedicated to continuous learning.Hardworking persistent and dependable.Exhibit a positive and professional attitude.Self-motivated and self-directed.Demonstrate patience persuasiveness and persistence.Self-assured and confident in asking for the sale.Effective in managing a large volume of incoming phone calls chats and emails.Possess excellent time management and organizational skills.Excel in a fast-paced high-energy environment.Value collaboration and teamwork.Demonstrate good judgment and creativity.Act with integrity and honesty.BenefitsHourly PayMedical Dental & Vision InsuranceLife Insurance CoverageShort Term DisabilityLong Term Disability401K Match after 90 daysHoliday PayVacation PayExperience level2yearsWeekly day rangeMonday to FridayWeekends as neededWork settingCall centerIn-personOffice Compensation 25.00 - 27.00 per hour Join Northerns One Hour TeamNortherns One Hour Heating & Air Conditioning proudly services the Minneapolis and North Metro area We have been providing exceptional service since 1990 and are passionate about helping others and working as a team. At Northerns One Hour Heating we live by our Code of Ethics We Believes and our Core ValuesWe are looking for rockstar employees who are just as passionate as we are and match our Core Values.Northerns Core ValuesOur Northern Family We work as a team care for one another and have fun.Help Others We are passionate about helping others.Do the Right Thing Were not perfect but we always do whats right.Eager to Learn & Grow Always reaching and growing to our master craft.We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true our employees come first How do we prove it First things first.Pay We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate.FlexibilityWe want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training Virtual technical training communications sales and more If you are serious about your career and want to learn from the best in the industry apply todaySo if you have a great attitude and a strong workethicand are someone who takes pride in the work you do then we want to hear from youEach franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment benefits scheduling and compensation at this franchise should be made directly to the franchise location and not to One Hour Heating and Air Conditioning Corporate.