This req is for CSR on Weekend Nights Shift
Position: CSR
Shift: Weekend Nights
Schedule: Thursday 4p-2:30am F-Su 5p-3:30am
Pay: $20.75
- Process customer orders accurately and efficiently.
- Enter and update orders in the Warehouse Management System (WMS).
- Monitor order status from receipt through shipment.
- Verify order accuracy and shipping requirements.
Customer Communication
- Respond to customer inquiries via phone and email.
- Provide shipment status updates and tracking information.
- Communicate delays, shortages, and delivery issues.
- Handle customer complaints and service concerns.
Shipping & Logistics Coordination
- Schedule pickups and deliveries with carriers.
- Coordinate transportation requirements and special shipments.
- Prepare shipping documentation and bills of lading (BOLs).
- Monitor outbound and inbound shipments.
Be part of the world's largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30thday
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
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