Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Establish Priorities, Multitasking, Presentation/Verbal Skills, Record Keeping, Resolve Customer Issues, Safety Process, Safety/Work Safety, Team Player, Telephone Skills, Time Management
Schedule: M-F, 8-5 | Compensation: $22/hour | Type: Temp-to-Hire | Onsite
The customer service representative will act as a critical element of our collaborative team, providing exceptional customer satisfaction. They exemplify the family-owned values and commitment to excellence, honesty, integrity and responsiveness that our customers expect from us. With patience, empathy and grace, our CSRs constantly delight our customers -- many of whom have been using us for generations. We look for team members who share our values and long-term commitment in fostering a positive, collaborative and fun work environment.
Responsibilities:- Manage large amounts of incoming calls and digital leads
- Identify and accurately assess customers' needs to achieve satisfaction, listening to them and doing the best to satisfy their requests
- Proactive in finding ways to delight and exceed customers' expectations
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills:- Proven customer support experience or experience as a client service representative
- Staying calm under pressure and dealing with challenging customers
- Strong phone contact handling skills and active listening
- Familiarity with computers and ability to learn computer programs and processes
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Maintain regular consistent and professional attendance, punctuality, personal appearance and adhere to the company's policies and relevant health and safety procedures
Compensation / Pay Rate (Up to): $22.00 - $22.00P
Pridestaff
We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
50 to 99 employees
Business Services - Other
https://www.pridestaff.com/