Customer Service Representative (CSR) | Riverdale, NJ | $45K–$60K + Benefits

Efficient Air Service is hiring a Customer Service Representative (CSR) in Riverdale, NJ. If you enjoy helping people, multi-tasking in a busy office, and delivering excellent customer service, this role could be your perfect fit.

This isn't just answering phones - you'll be the voice of a trusted, family-owned company where your work directly impacts customer satisfaction and team success.

What You'll Do

• Answer incoming calls and provide friendly customer support
• Schedule service appointments quickly and accurately
• Enter and update customer information in our system
• Communicate with technicians to ensure smooth scheduling
• Resolve customer concerns with empathy and professionalism

What We're Looking For

Must-Have:

• High school diploma or equivalent
• Strong communication and phone skills
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Organized, detail-oriented, and dependable
• Positive attitude and willingness to learn

Nice-to-Have:

• Customer service or call center experience
• Experience in HVAC, home services, or retail sales
• Familiarity with ServiceTitan or similar software

Compensation & Benefits

• $45,000–$60,000 annual earning potential
• Health, and life insurance
• Paid time off and 401(k) with company match
• Year-round job stability
• Career growth opportunities with training provided

About Us

Since 2005, Efficient Air Service has built a reputation on honesty, quality, and exceptional customer care. We're a family-owned business that values integrity, respect, and teamwork. Our core values-excellence, integrity, service, and trust-guide everything we do.

Take the Next Step

Ready to join a supportive, growing company? Apply today with our quick 3-minute, mobile-friendly application and take the next step in your career!