Calendar Management, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Data Entry, Data Quality, Documentation, Inside Sales, On Site Support, Operational Support, Organizational Skills, Reporting Skills, Resolve Customer Issues, Service Delivery, Time Management, Workflow Analysis
We are seeking an experienced Inside Sales Representative with proficiency in ServiceTitan software to provide exceptional customer support and coordinate field service operations.
- Manage customer interactions via phone, email, and chat, ensuring accurate data entry and timely service updates in ServiceTitan.
- Schedule appointments, dispatch technicians, and assist field teams through ServiceTitan's features.
- Collaborate with departments to resolve issues and enhance customer experience.
- Maintain knowledge of ServiceTitan updates and support team training.
- Identify workflow improvements to boost efficiency and satisfaction.
- Prepare reports and documentation, upholding professionalism and empathy in all interactions.
Requirements include prior customer service experience, proficiency in ServiceTitan, strong communication, organizational skills, and flexibility. Familiarity with field service workflows is a plus. Join us to deliver outstanding service and support our operations!