Customer Service Representative (CSR)

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Job Type

Full-time

Description

Power the Customer Experience in a Fast-Paced Environment

Step onto the front lines of a high-energy industrial operation where precision, speed, and customer satisfaction drive everything we do. As a Customer Service Representative (CSR), you won't just answer calls-you'll serve as a critical connector between customers, sales, and field operations, helping keep projects moving and production on track.

In this role, you will be immersed in a hands-on manufacturing and vendor service environment, supporting customers who rely on OASIS for timely solutions and high-quality service. From managing quoting and order coordination to supporting field teams and overseeing real-time sales activity, your contributions will play a direct role in driving operational success and regional growth.

Partnering closely with the South Regional Manager, you'll play a key role in expanding our footprint-strengthening long-term client relationships while identifying new opportunities to grow business in a competitive industrial market.

If you thrive in a fast-paced, detail-driven environment and enjoy being at the center of action-where customer needs, production timelines, and sales goals intersect-this is your opportunity to make a measurable impact.

Requirements

What You'll Do

• Coordinate with scheduling and operations teams to align customer and vendor needs with production and field service availability
• Serve as the primary point of contact for customers and vendors, delivering high-quality customer service in a fast-paced manufacturing environment
• Manage inbound customer and vendor inquiries, resolve issues, and ensure a seamless experience in a production-driven setting
• Maintain customer data and track sales opportunities within the OASIS CRM system
• Process requests, generate and manage sales opportunities, and support the full sales lifecycle from intake through fulfillment
• Partner closely with the Regional Manager to keep opportunities progressing and aligned with project timelines
• Prepare accurate and timely quotes based on customer specifications and internal input
• Identify and support new business opportunities to drive regional revenue growth
• Perform a multi-faceted role supporting day-to-day office operations, including vendor coordination, purchasing, shipping/receiving, and logistics support
• Assist with general office needs to ensure smooth and efficient operations across a high-output, manufacturing-focused environment

What You Bring

• Strong customer service and communication skills, with the ability to support both customers and vendors in a fast-paced manufacturing environment
• Experience with quoting, purchasing, invoicing, and customer service processes, preferably within an industrial or manufacturing setting
• Basic understanding of manufacturing operations, equipment, or field service environments
• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM systems
• Excellent organization, time management, and attention to detail
• A proactive, self-starter mindset with the ability to manage multiple priorities
• A collaborative approach with the flexibility to take on a multi-faceted role supporting both office and operational needs

Why This Role Stands Out

This is more than a traditional CSR role-you'll operate at the center of a fast-paced manufacturing environment, supporting both customers and vendors while keeping operations running smoothly. Your multi-faceted contributions to office operations, logistics, and sales support directly impact production, customer satisfaction, and overall business success.