The Customer Service Representative (CSR) is responsible for delivering exceptional service by managing customer orders, resolving issues, and maintaining positive relationships with healthcare clients.
They handle order processing, verify accuracy, and coordinate with logistics to ensure timely delivery.
Providing prompt support on product availability, pricing, and inquiries, they address escalated concerns and build long-term relationships.
They maintain accurate records in ERP/CRM systems, ensure compliance with SOPs and regulations, and support processes related to recalls and controlled substances.
Collaborating with sales, finance, and warehouse teams, they communicate customer feedback, resolve discrepancies, and assist with product launches.
They generate reports, monitor service metrics, and identify opportunities to enhance customer experience and streamline workflows.