The Customer Service Representative (CSR) is an entry-level, full-time on-site role focused on delivering exceptional service through phone, email, and in-person interactions. Responsibilities include assisting customers with product selection, processing orders, coordinating logistics, and maintaining customer records. The role involves managing showroom displays, monitoring stock, and supporting sales efforts, including follow-ups and inquiries. Candidates should have at least 1 year of customer service experience, strong communication and multitasking skills, proficiency with PC applications, and a high school diploma (some college preferred). Bilingual (Spanish) skills are a plus. Physical demands include lifting up to 50 pounds and frequent walking. Benefits include bonuses, insurance, paid time off, retirement plans, and educational support. The position offers an hourly rate of $18.75-$21.75, with overtime pay, and annual compensation typically ranges from $40,000 to $54,400 or more.
Founded in 1975, MSI is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI also maintains 19 distribution centers across the United States and Canada. MSI’s product line includes an extensive offering of natural stone, porcelain, ceramic, glass and quartz products imported from 36 countries on six continents. MSI imports over 35,000 containers per year and manages an inventory of over 100 million square feet, including hundreds of thousands of slabs of natural stone and quartz. In addition, MSI has purchasing offices in India, China, Brazil, and Turkey.