Customer Service Representative (CSR/Call Taker)

GT Electric Service

Customer Service Representative (CSR/Call Taker)

Location: Lorton, VA (In-Office)

GT Electric Service is a well-established electrical contractor serving Northern Virginia for over 30 years. We're known for quality workmanship, long-term careers, and a team culture built on professionalism, accountability, and support. As we continue to grow, we're looking for people who take pride in their work and want to build a lasting career with a company that truly invests in its team.

You're the first voice customers hear, and the person who turns calls into scheduled appointments. If you're a strong communicator who enjoys helping people and staying organized, you'll thrive here (experience is helpful, but not required; we can train).

Key Responsibilities

• Answer incoming customer calls and schedule service appointments
• Gather and enter accurate customer and job information
• Communicate clearly and professionally with customers
• Proactively notify customers of schedule changes and reschedule as needed
• Support daily booking goals and assist with outbound calls when needed
• Document call notes and updates in the company systems
• Support dispatch and office operations as needed

Qualifications

• Strong communication and customer service skills
• Reliable, positive, and coachable attitude
• Comfortable speaking on the phone and using a computer
• Ability to stay organized and calm in a fast-paced environment
• Customer service or hospitality experience is a plus (not required)
• Bilingual is a plus, not required

Pay and Benefits

• Employment type: Full-time, W-2 employee
• Pay: Starts at $18-22 per hour, depending on experience, plus performance bonuses 
• Paid training and ongoing support
• Team-oriented environment where your work is appreciated
• Clear path to grow into senior, lead, or supervisory roles
• UHG Medical, MetLife Dental/Vision, STD/LTD, Life Insurance
• HRA, 401(k) match up to 3%, PTO, Sick leave, Paid Holidays

**Some benefits are eligible 1st of the month after 60 days. The company pays 50% of the employee cost.

Work Environment

• In-office role (not remote)
• Phones, computers, and headset use throughout the day
• Business-casual dress code

GT Electric is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law. We provide reasonable accommodations for applicants and employees as required by law.