Customer Service Representative | CSR

Remote Customer Service Representative

Location: Remote, Candidates Must Reside Within 60 Miles of Austin, TX

Pay Rate: $20.00 per Hour

Employment Type: Temp-to-Hire

About the Opportunity

We are seeking customer-focused professionals to join a growing team supporting healthcare-related programs. This fully remote opportunity is ideal for individuals who enjoy helping customers, solving problems, and working in a fast-paced contact center environment.

In this role, you will handle a high volume of inbound calls, research account information across multiple systems, and provide timely, accurate resolutions to customer inquiries. Successful candidates will be detail-oriented, comfortable navigating technology, and committed to delivering exceptional customer experiences.

What You'll Do

• Respond to inbound customer inquiries in a professional and courteous manner
• Research account information across multiple systems while assisting callers
• Provide accurate information and resolve customer concerns efficiently
• Review documentation and records to support program-related processes
• Perform data entry and maintain accurate electronic records
• Generate and process written correspondence when required
• Maintain confidentiality of sensitive information
• Follow established quality standards and performance expectations
• Adhere to assigned schedules and attendance requirements
• Support operational needs and special projects as assigned
• Recommend process improvements that enhance efficiency and customer experience

Qualifications

• Minimum of 12 months of recent customer service experience within the past year
• At least 1 year of experience in a contact center, customer support, administrative support, or related environment
• Strong computer proficiency with the ability to navigate multiple applications simultaneously
• Excellent verbal and written communication skills
• Ability to work independently while managing multiple priorities
• Strong attention to detail and organizational skills
• Effective critical thinking and problem-solving abilities
• Comfortable learning new processes, systems, and procedures
• Ability to maintain productivity and quality standards in a remote environment

Preferred Background

Candidates with recent experience in the following environments are encouraged to apply:

• Call Center Representative
• Customer Service Representative
• Contact Center Agent
• Member Services Representative
• Healthcare Customer Support
• Claims Support Representative
• Administrative Support Specialist
• Data Entry Specialist
• Client Services Representative

What We're Looking For

The ideal candidate is dependable, self-motivated, and committed to delivering high-quality customer service. You should be comfortable handling a high volume of calls, working with confidential information, and adapting to changing priorities in a dynamic environment.

If you enjoy helping people, solving problems, and working remotely while being part of a collaborative team, we'd like to hear from you.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.