Customer Service Representative (CRS)-Insurance Services

DFWP Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Assist clients with policy changes, payments, coverage questions, and general account servicing.

Are you passionate about helping people, solving problems, and delivering exceptional customer service? ABT Insurance Services is seeking a motivated and professional Customer Service Representative to join our growing team.Position is On-siteResponsibilities:

• Answer incoming client calls and provide outstanding customer service.
• Assist clients with policy changes, payments, coverage questions, and general account servicing.
• Document all client interactions accurately in our agency management system.
• Follow established procedures and service standards.
• Work closely with producers, retention specialists, and management to support client needs.
• Complete assigned tasks and follow-up activities in a timely manner.
• Maintain professionalism and confidentiality at all times.

Qualifications:

• Minimum 2 years previous customer service experience, required.
• Property and Casualty Insurance experience is a plus.
• Bilingual in English and Spanish.
• Strong communication and problem-solving skills.
• Comfortable using multiple computer systems and applications simultaneously.
• Detail-oriented with excellent organizational skills.
• Ability to thrive in a fast-paced environment.

What We Offer:

• Competitive pay based on experience.
• Paid training and career development opportunities.
• Licensing assistance for qualified candidates.
• Supportive team environment.
• Opportunities for advancement within the organization.
• Full-time position with benefits.

At  ABT Insurance, we believe great customer service starts with great people. If you are dependable, professional, and eager to learn, we would love to meet you.Note:  This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s).  Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.  No Third Party Agencies or Submissions Will Be Accepted.  Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP  Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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