Customer Service Representative

Doka

Commerce City, CO

Apply

JOB DETAILS

SALARY

SKILLS

Accounting Close, Administrative Skills, Analysis Skills, Back Orders, Billing, Business Practices, Call Volume, Communication Skills, Computer Systems, Construction, Corrective Action, Customer Support/Service, Demand Forecasting/Planning, English Language, Facilities Management, Genetics, High School Diploma, Inventory Levels, Inventory Management, Logistics, Manufacturing, Microsoft Office, Office Equipment, Operations, Operations Management, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Procurement Planning, Product Pricing, Purchase Orders, Purchasing/Procurement, Reporting Skills, Returns Processing, Safety/Work Safety, Sales, State Laws and Regulations, Systems Administration/Management, Team Player, Time Management, Writing Skills

LOCATION

Commerce City, CO

POSTED

Today

Company DescriptionDoka USA is proud to be Certified by Great Place to Work! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world's leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group.We Make It Work.Job DescriptionThe Customer Service Representative will handle all aspects of servicing accounts including but not limited to order processing and invoicing, inventory management and control, processing returns, voids, branch office and equipment logistics, yard operations and administration of the daily operations of the Operations Department including but not limited to assisting the Operations Manager with month end closing duties.Responsibilities:* Oversee regional inventory and logistics, including stock optimization, demand planning, and material flow, ensuring accurate inventory levels through the in-house order processing system.* Manage customer accounts and the full order process-order entry, placement, follow-up, price verification, and product inquiries-while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status.* Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment.* Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders.* Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions.* Manage back orders, track insufficient inventory, and coordinate with logistics/operations for timely procurement and equipment transfers.* Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel.* Support additional logistics and operations tasks as needed to ensure efficient regional operations.Other Responsibilities/Peripheral Functions* Perform other duties/projects as assigned, including participating in company committees/teams.* Ensure safe working practices and a safe working environment.* Comply with all corporate policies and business practices.* Actively participate in facility/equipment management meetings as required.Qualifications* High school diploma required; Bachelor's Degree in Business or Logistics preferred.* 2-5 years of recent experience in administration, operations, or logistics preferred.* Experience in inventory control and procurement planning preferred.* Excellent communication skills, including command of English (speaking, reading, writing).* Strong analytical skills with a strong numeric aptitude, technical proficiency, and effective problem-solving abilities.* Proficient in Microsoft Office applications, with advanced Excel skills required.* Excellent report writing and presentation skills.* Ability to learn new computer systems, products, concepts, and techniques.* Organized team player able to work independently in a results-driven, fast-paced environment.Additional InformationIn accordance with applicable state and local pay transparency laws, Doka USA Ltd. is committed to providing a clear and equitable compensation structure. The salary range for this position is $25.00 hourly, which is based on a variety of factors, including but not limited to, the candidate's experience, qualifications, skills, and geographic location.This range represents the base pay for the position and does not include potential bonuses, commissions, benefits, or other forms of compensation. Final compensation will be determined at the time of offer and in accordance with internal equity and market dataDoka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team.If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at www.dokausa.com for additional information on Doka USA, Ltd.Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.Please submit your resume and apply now.External candidates must be authorized to work for any employer in the USA.

About the Company

Doka

Around the globe, impressive buildings are constructed with Doka´s expertise in formwork technology. Examples are Burj Khalifa, Muskrat Falls - one of the greatest hydroelectric power plants in Canada - or parts of the Brenner base tunnel. This is the result of teamwork - the collaboration of more than 6.000 employees in over 160 distribution and logistics facilities in more than 70 countries all over the world. And we are proud of that. Due to our almost 150 years of history as a family owned company, we appreciate the effort made and work done by our employees. Therefore, it is important to us to inspire our employees every day - in terms of flexible working hours, performance-related payment, attracitve special benefits like bonuses, further development opportunities and a comprehensive VITAL programme.

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Construction - Industrial Facilities and Infrastructure

FOUNDED

1868

WEBSITE

http://www.doka.com/karriere