Customer Service Specialist
Richfield, OH (Onsite) Monday–Friday | 7:30am–4:00pm | Full-Time
Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company?
West Shore Home is hiring a Customer Service Specialist to supportour Richfield branch. In this role, you'll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience.
This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.
What You'll Do
- Handle inbound and outbound customer calls
- Assist customers with post-installation service requests
- Schedule service appointments and coordinate necessary follow-up
- Order replacement parts through manufacturers when needed
- Communicate schedule updates and service timelines to customers
- Escalate urgent customer concerns to branch leadership when appropriate
What We're Looking For
- Strong communication and customer service skills
- Ability to work independently and stay organized
- Positive, solution-oriented mindset
- Comfortable managing multiple tasks in a fast-paced environment
- Previous customer service experience preferred
Compensation & Benefits
- $20–$22/hour
- Paid training
- Medical, Dental, and Vision insurance
- 401(k) with company match
- PTO and paid holidays
- Employee discounts and referral program
- Career growth opportunities
About West Shore Home
West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees.
We're committed to creating a supportive culture where employees can grow, succeed, and make an impact.