Customer Service Representative
Location: Chattanooga, TN (Onsite)
Pay Rate: $20–$23 per hour
Position Overview
The Customer Service Representative plays a key role in supporting customers and clinicians by delivering accurate, timely, and professional service in a fast-paced manufacturing environment. This position is responsible for managing assigned customer accounts, processing orders, handling inquiries, coordinating shipping activities, and managing order backlogs. Success in this role requires strong attention to detail, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.
Key Responsibilities
Serve as the primary point of contact for assigned customer accounts, including domestic and international partners
Respond to customer inquiries via phone, email, and webchat regarding orders, products, billing, shipping, and delivery issues
Accurately enter, update, and manage orders within an ERP system
Monitor open orders and backlogs; proactively communicate delays or issues to customers
Prepare and share weekly open order or backlog reports using Excel
Maintain detailed and accurate documentation of all customer interactions
Coordinate with internal teams such as Sales, Technical Support, Manufacturing, and Shipping to resolve issues efficiently
Support return processing and warranty coordination according to established procedures
Assist field staff with questions, orders, and issue resolution as needed
Answer an average of 25–35 inbound calls per day through an automated call center
Contribute to continuous improvement efforts related to workflows, tools, and customer experience
Provide backup coverage for additional accounts as needed
Minimum Qualifications
High School Diploma, GED, or equivalent
5+ years of customer service or sales support experience, preferably in manufacturing or a regulated product environment
Experience using ERP systems and customer service ticketing platforms
Strong verbal and written communication skills
Proficiency with Microsoft Office tools, including Excel, Outlook, Teams, Word, and SharePoint
Excellent organizational and time-management abilities
Ability to work independently while collaborating across teams
Comfortable working in a call-center-style environment
Typing speed of at least 40 words per minute with minimal errors
Preferred Experience
Background in durable medical equipment, orthotics and prosthetics, or familiarity with medical terminology
Experience supporting clinicians or technical customer bases
Success Factors
Customer-focused mindset with empathy and professionalism
High attention to detail and accuracy
Strong problem solving and critical thinking skills
Ability to multitask and manage competing priorities
Process oriented with an eye for continuous improvement
Technically proficient and adaptable to new systems and tools
What's Offered
Competitive hourly pay: $20–$23/hour
Paid time off and paid holidays
Medical, dental, and vision benefits
401(k) retirement plan
Parental leave benefits
Flexible scheduling options (by business need)
Employee referral bonuses and professional development opportunities
Pay Details: $20.00 to $23.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.