The Customer Service Representative (CSR) provides an exceptional customer experience by managing relationships with customers and insurance companies, and supporting administrative tasks for the repair team.
Key responsibilities include scheduling repairs, retrieving insurance authorizations, preparing repair work packets, recording communications, confirming rental details, and managing rental systems to ensure seamless workflow.
Requirements include a high school diploma or GED, at least 1 year of relevant experience (preferably in auto body or customer service), strong multitasking and communication skills, attention to detail, and a valid driver’s license.
Benefits offered include paid time off, parental leave, holidays, insurance coverage, 401(k) match, disability and life insurance, continuing education, uniform stipend, and voluntary pay options.
This role is integral to delivering top-tier collision repair services in a fast-paced environment, supporting career growth within a respected industry leader. The hourly pay ranges from $15 to $21.