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Customer Service Jobs

Customer Service Representative

Custom Air Ventilation & Heating of Central Florida

Cape Coral, FL

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JOB DETAILS
SKILLS
Accounting, Alliance/Partner Marketing, Claims Processing, Commercial Construction, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Documentation, Establish Priorities, HVAC, Inside Sales, Installation Guide, Mathematics, Microsoft Office, Microsoft Windows Operating System, Multitasking, OEM (Original Equipment Manufacturer), Order Processing, Order/Customer Fulfillment, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Project Management Software, Project/Program Management, Sales, Sales Support, Service Delivery, Time Management, Writing Skills
LOCATION
Cape Coral, FL
POSTED
2 days ago
About CAVH HVAC

We are a leading commercial HVAC material supplier. Our goal is to effectively promote HVAC equipment sales in the commercial construction market while delivering exceptional service to our customers.

Summary:
The customer service representative is responsible for the day-to-day execution of releasing customer orders across a network of manufacturers, based on requests of Project Managers and Sales representatives. Ensure timely and accurate communication with customers by providing estimated shipping dates and updated tracking information. Maintain a high level of responsiveness to customer inquiries, including supplying packing slips and Installation & Operation Manuals upon request.

Key Responsibilities

  • Deliver a high level of customer service by responding promptly and effectively to customer inquiries and concerns.
  • Support the development of short, mid, and long-term strategies for the Customer Service/Fulfillment department.
  • Accurately and efficiently enter and release customer orders to factories, coordinating necessary approvals with the accounting department.
  • Collaborate with internal teams to understand ongoing customer challenges and ensure timely resolution of requests.
  • Process customer claims, including completion and submission of required factory documentation and forms.
Skills and Experience
  • Experience in OEM HVAC environments preferred.
  • Proven experience in OEM warranty management and job management.
  • Strong ability to communicate and engage effectively with customers at all levels.
  • Capable of balancing daily operational demands with longer-term strategic priorities.
  • Proactive, solutions-oriented mindset with strong problem-solving skills.
  • Excellent time management skills, with the ability to prioritize tasks for both self and team in a fast-paced, dynamic environment.
  • Demonstrated ability to build and maintain strong working relationships with customers, colleagues, and third-party partners.
  • Strong IT proficiency, including Microsoft Office applications, with the ability to quickly learn and adapt to new systems and tools.
  • Experience using Customer Relationship Management (CRM) systems, accounting and/or project management software.
Physical Requirements:
• Spending significant time at a workstation and using a computer.

Ideal Candidates:
  • Passionate about customer service
  • Positive, energetic, and solution oriented
  • Skilled in recognizing and capitalizing on opportunities
  • Driven by success
Required Qualifications:

Education: High school diploma or GED

Experience: Minimum of 3 years of customer service or inside sales support

Skills:
• Organization and Time Management: Excellent organizational abilities and effective time management skills.
• Software Proficiency: Proficient in Windows-based software, with basic math skills and strong written and verbal communication abilities.
• Adaptability: Capable of working under pressure, managing multiple tasks, and thriving in a fast-paced environment, both independently and as part of a team.

Work Environment:
  • In office
Reporting Structure:
  • This role reports to the Head of Project Management
Compensation:
  • Competitive salary
  • Comprehensive medical, dental, vision, short-term and long-term disability insurance.
  • 401(k) retirement plan with company match
  • Paid time off and holidays

About the Company

C

Custom Air Ventilation & Heating of Central Florida

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