Customer Service Representative
System One
Canton, MA
Location: Canton, MA
Type: Contract
Compensation: $20/Hour, DOE
Contractor Work Model: Onsite
Hours: 8a-4:45p, M-F
Responsibilities
Process customer orders via phone, email, fax, and mail and ensure timely delivery
Arrange and expedite product shipments and provide order status updates
Act as a liaison between customers, sales, and plant personnel to resolve issues
Respond to customer inquiries and handle concerns in a professional manner
Coordinate returns, credits, debits, and related documentation
Work with Accounts Receivable to resolve billing, payment, and invoice issues
Promote customer satisfaction by following established policies and procedures
Support sales initiatives and encourage use of system-based ordering
Communicate customer issues to management as needed
Qualifications
High school diploma required; college degree preferred
1–2 years of customer service experience preferred
Strong communication, organization, time management, and problem-solving skills
Proficiency with Microsoft Office, order entry systems, and email
Ability to handle difficult customers and stressful situations professionally
SAP experience a plus
Ability to work a hybrid schedule (4 days onsite, 1 day remote)
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Ref: #562-Joule Staffing - Edison
About the Company
System One
Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives.
Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.