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Customer Service Representative

CentiMark Corporation

Canonsburg, PA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer Training, Detail Oriented, Establish Priorities, Flexible Spending Accounts, Health Insurance, Interpersonal Skills, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procurement Planning, Resolve Customer Issues, Roofing, Sales, Sales Management, Salesforce.com, Shipping/Receiving, Team Player, Time Management, Vision Plan, Writing Skills
LOCATION
Canonsburg, PA
POSTED
Today

CentiMark Corporation is hiring a Customer Service Representative in our Corporate Office in Canonsburg, PA! This role offers a salary range of $42k - $45k with premier benefits!

Do you have a passion for exceptional customer service and a knack for problem-solving? Are you detail-oriented and enjoy working in a fast-paced environment? If so, we want to hear from you!

CentiMark Corporation, the National Leader in Commercial & Industrial Roofing, is looking for a highly motivated and customer-focused Roofing Client Service Representative to join our growing team. This role will be responsible for providing exceptional service to our clients across our 100+ locations in the US and Canada.

Job Summary
  • Be the first point of contact for our valued customers, receiving and processing roofing work orders
  • Provide clear and timely updates, estimated arrival times (ETAs), and findings to keep customers informed throughout the process
  • Build strong relationships with customers and collaborate effectively with our internal offices across North America
  • Educate customers on their roofing needs based on information relayed from our field offices
  • Effectively address customer questions and concerns, finding solutions and ensuring satisfaction
  • Communicate and collaborate with Account Managers, Sales Representatives, and Management to ensure seamless customer service and problem resolution
  • Conduct professional conversations with customers via phone and email
  • Track roofing quote opportunities within our CRM (Salesforce) and follow up with customers to secure approvals
  • Work collaboratively as a team to achieve exceptional customer satisfaction for all clients

Candidate Qualifications
  • Thrives in a fast-paced environment and enjoys exceeding customer expectations
  • Possesses excellent communication and interpersonal skills, both written and verbal
  • Demonstrates strong organizational skills and the ability to prioritize tasks effectively
  • Has a keen eye for detail and accuracy
  • Proficiency in using a CRM system (like Salesforce) is a plus
  • Experience in the roofing industry is preferred, but not required

Premier Benefits:
  • 2 Health Insurance Plans:
    • No Cost “Core Plan” – No Cost Medical & Dental
    • “Buy Up Plan” – Features a lower deductible for Medical
  • Vision Plan
  • Employer Paid Life & AD&D Insurance
  • Traditional 401K with Company Match
  • Roth IRA with Company Match
  • Paid Holidays and Vacation
  • Employer Provided Employee Stock Ownership Program (ESOP)
  • Flexible Spending Account (FSA)
  • Referral Bonuses 
  • Dayshift Hours
  • Growth Opportunities
 
CentiMark provides a great work environment with challenging career opportunities.
Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer
For more information, please visit our website -- www.CentiMark.com/jobs

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About the Company

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CentiMark Corporation