Customer Service Representative

Customer Service Representative

Pay Rate: $20.00 - $25.00
Assignment Length: 2+ months
Schedule: 6:30 AM – 3:30 PM, Monday–Friday (1-hour lunch)

Preferred Experience:

• -Would prefer someone with previous order entry experience in an ERP system, QAD, SAP, Oracle etc.

  -Attention to detail, quick learner, good communication skills-written/verbal, reliable, sense of urgency.

Position Summary

The Customer Service Representative provides front-line support to customers and field sales teams by managing product orders from entry through fulfillment. This role requires strong judgment, initiative, and a customer-focused mindset to ensure high levels of satisfaction. The position works cross-functionally to resolve issues, support process improvements, and uphold quality and regulatory standards.

Education & Experience Requirements

• Minimum of 1 year of experience in a customer service or support role, or an equivalent combination of education, training, and experience

• Previous experience in the medical device industry preferred

• Experience working with QAD or a similar ERP system required

• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint

• Experience using Salesforce is a plus

• Excellent written and verbal communication skills

• Demonstrated ability to deliver exceptional customer service

• Strong organizational, time management, and multitasking skills

• Self-motivated with strong attention to detail and ability to meet deadlines

• Ability to work cross-functionally with a sense of urgency and customer-driven focus

• Ability to work independently with minimal supervision

Essential Duties & Responsibilities

• Accurately and timely enter and process customer orders received via phone, fax, or email in accordance with company policies and procedures

• Validate customer data, including pricing, terms, exceptions, and special shipping requirements from order entry through invoicing

• Advise customers on product availability and inventory status

• Support the sales team with account inquiries related to carrier issues, product availability, pricing, and billing

• Resolve routine customer issues professionally and proactively, escalating only when necessary

• Process product returns using QAD in compliance with regulatory and documentation requirements

• Coordinate with operations and shipping teams to ensure timely and accurate order fulfillment

• Respond to customer complaints with urgency, notifying appropriate stakeholders and escalating when required

• Maintain accurate customer account information and related billing documentation

• Handle sensitive customer and company information with confidentiality

• Complete assigned administrative tasks and projects in a timely manner

• Foster a positive, collaborative work environment

• Actively promote and support the Quality Management System, Quality Objectives, and Quality Policy

• Ensure compliance with Good Manufacturing Practices (GMP), FDA, and applicable regulatory requirements

• Support the company’s Management Review process

• Communicate concerns related to product quality to responsible personnel

• Perform all job duties in a safe and effective manner

• Perform other duties as assigned

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.