Customer Service Representative/ Call-Taker

Customer Service Representative / Scheduler

Not a remote position

Schedule: Tues–Fri, 11:30 AM–8:00 PM; Sat 10:30 AM -7:00 PM

About Us

Looking for stability and opportunity? This is the place to be. With 53 years in the industry, Wheelchair Transport Service is a family-owned, non-emergency medical transportation company proudly serving the Tampa Bay community. We help improve lives every day—and we're growing.

What We're Looking For We're seeking a reliable and compassionate Customer Service Representative who thrives in a fast-paced environment. You're a great fit if you:

• Show empathy and professionalism on every call
• Stay calm under pressure
• Are detail-oriented and quick to adapt
• Work well independently and with a team
• Maintain strong ethics and a positive attitude

Your Responsibilities Reporting to the Call Center Manager, you will:

• Answer inbound calls, emails, and text messages
• Schedule, confirm, and update transportation appointments
• Make courtesy and confirmation calls
• Collect and enter accurate data into our systems
• Able to demonstrate empathy in challenging situations
• Make outbound calls for appointment coordination
• Follow all department procedures and quality standards
• Stay up to date on policies and protocols
• Support team efforts to ensure exceptional client experience and department productivity

What You Need

• High school diploma or equivalent
• Fast, accurate typing (40+ WPM)
• Proficient in Microsoft Office
• Excellent communication skills
• Eligible to work in the U.S.
• Comfortable using a headset and sitting for long periods
• Able to pass a Level II background check

Our Benefits

• 4% matched 401(k) after one year.
• Up to 75% of medical insurance paid by the company.
• 5 days paid time off after one year and 6 paid holidays after 90 days.

Why Choose Us?

• Family-owned and operated—our values guide every interaction.
• A commitment to diversity, equity, and inclusion in all we do.
• Join a supportive team where your passion for helping others is celebrated and nurtured.
• Satisfaction of supporting our veteran and senior community