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CUSTOMER SERVICE REPRESENTATIVE

DiVal Safety Equipment

Buffalo, NY

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Back Orders, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Data Entry, Field Sales, Health Plan, High School Diploma, Lift/Move 30 Pounds, Microsoft Office, Multitasking, Order Processing, Organizational Skills, Presentation/Verbal Skills, Pricing, Process Improvement, Retail, Safety Equipment, Sales, Time Management, Writing Skills
LOCATION
Buffalo, NY
POSTED
2 days ago
Customer Service Representative-

Regular Full Time

Buffalo, NY

Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team. The focus of this position is to actively engage and provide superior service to our external and internal customers. In this position you will be the first point of contact for DiVal's outside sales team's customers, delivering the highest level of proactive customer service while maintaining workflow.

Duties and Responsibilities:
  • Working through our CRM, acknowledge all requests within a 2hr timeframe.
  • Process customer orders, returns, exchanges, back-order updates, and contract pricing.
  • Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving.
  • Coordinate expedites & obtain proof of delivery.
  • Process new item requests (NIR) submitted by Sales team.
  • Proactively update and increase product knowledge.
  • Promote company events and services through all points of contact with our customers.
  • Perform general data entry functions in addition to those listed above.
  • Proactively work with all internal departments to provide excellent service to our customers.
  • Work with your manager to improve workflow and processes.
Skills and Requirements:
  • You have a passion for the "Customer Experience" and helping business become more successful.
  • 2+ years of office support in a customer service role is preferred.
  • Solid computer and multitasking skills, Microsoft Office and CRM.
  • Exceptional communication skills, both written and verbal.
  • Excellent organizational and time management skills.
  • Strong decision making and analytical abilities.
  • Must be able to pass a NON-DOT drug screen and physical.
  • Customer facing coverage for retail store when needed.
  • Ability to lift 30 lbs. - 50 lbs. on a repetitive basis.
  • Able to climb ladders on a repetitive basis.
  • High School diploma / GED equivalent.
  • The ability to work 5 days a week, Mon.-Fri., 8:30-5pm.
Benefits:
  • Medical benefits.
  • Dental & vision benefits.
  • Other voluntary benefits (STD, LTD, Accident, Critical illness, Life insurance).
  • Company provided life insurance policy.
  • 401K.
  • Paid time off.

DiVal Safety Equipment is proud and dedicated to be an Equal Opportunity Employer (EOE) of Minorities / Women / Veterans / Disabled.

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.

About the Company

D

DiVal Safety Equipment

It all started in 1977 when two hard working entrepreneurs, Joe DiMaggio and Chuck Vallone, began selling gloves and rain suits out of the trunk of their car. Fast-forward over 40 years and DiVal is now a premier B2B distributor of safety equipment, industrial and contractor tools & supplies, and maintenance, repair and operating (MRO) products. DiVal has also added product testing, service, and repair, as well as training, motivational speaking, and event operation to its tool belt. In addition, DiVal has spread around the country with 11 different locations and plans to expand even further.

How has DiVal achieved this level of success? It is because of our customers that share our passion to keep people safe and accident free. First responders, medical professionals, and other emergency personnel often receive the recognition and accolades after accidents occur, but DiVal also wants to thank those people on the front-lines that are making safety and accident prevention an everyday priority in the workplace. We believe you are the unsung heroes of the safety world and DiVal is your biggest fan. It is all part of why we are devoted to the safety of your employees and committed to the bottom line of our partners!

  

COMPANY SIZE
100 to 499 employees
INDUSTRY
Manufacturing - Other
FOUNDED
1977
WEBSITE
http://www.divalsafety.com/

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