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Customer Service Representative

Total Appliance

Broadview Heights, OH

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JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Computer Systems, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, High School Diploma, Microsoft Office, Problem Solving Skills, Resolve Customer Issues, Team Player, Telephone Skills, Training/Teaching
LOCATION
Broadview Heights, OH
POSTED
1 day ago
Benefits:
  • 401(k)
  • Competitive salary
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development

Job Summary
We are seeking an energetic and customer-focused Customer Service Representative to join our team. This role is responsible for accurate appointment booking, proactive customer communication, and cross-functional coordination to ensure a seamless customer experience. The ideal candidate is detail-oriented, solutions-driven, and committed to exceeding customer expectations in a fast-paced, collaborative environment.

Responsibilities 
  • Answer inbound calls and set appointments
  • Respond to customer text and email inquiries
  • Proactively follow up with customers regarding parts and rescheduling
  • Complete office administrative tasks as needed
Qualifications
  • High school diploma/GED is preferred
  • Strong communication and problem-solving skills
  • Excellent attention to detail
  • Client interaction via phone calls, text and email correspondence
  • Customer complaint resolution
  • Proficiency in Microsoft Office and basic computer systems
If you enjoy working with people and take pride in your work, we want to hear from you.

About the Company

T

Total Appliance