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Customer Service Representative

TekWissen LLC

Bridgewater, NJ

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JOB DETAILS
SALARY
$20–$23
SKILLS
Accounts Payable, Accounts Receivable, Analysis Skills, Biotech and Pharmaceutical, Cadence, Communication Skills, Continuous Improvement, Corporate Compliance, Cross-Functional, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Management, Data Quality, Detail Oriented, Diversity, ERP (Enterprise Resource Planning), Follow Through, Healthcare, Laboratory Equipment, Leadership, Logistics, Microsoft Office, Multitasking, Operational Support, Order Processing, Organizational Skills, Payment Processing, Problem Solving Skills, Product Development, Production Planning, Purchasing/Procurement, Record Keeping, Reporting Skills, Sales, Scientific Research, Technical Delivery, Time Management, Value At Risk (VaR), Website Conversion, Workforce Management
LOCATION
Bridgewater, NJ
POSTED
1 day ago

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. The job opportunity below is with one of our clients specializing in biotechnology product development services. The client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As a global leader in serving the scientific community, the organization generates approximately $40 billion in annual revenue and is committed to making the world healthier, cleaner, and safer. Their global team delivers innovative technologies, convenient procurement solutions, and pharmaceutical services through industry-leading brands.

Position: Customer Service Representative
Location: Bridgewater, NJ - 08869
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Remote
Shift: Day Shift - 08:00 AM to 05:00 PM

Summary:

Seeking a detail-oriented customer service professional with experience in quote management, order processing, and customer coordination. The role focuses on proactive follow-up of service quotes, ensuring timely order conversion, maintaining accurate records, and collaborating with cross-functional teams to support efficient operations and customer satisfaction.

Responsibilities:

Quote Management & Follow-Up
  • Proactively track all open service quotes and conduct systematic follow-up to drive order conversion.
  • Maintain a structured follow-up cadence through calls, emails, and SFDC updates to ensure no opportunities are missed.
  • Identify and escalate high-value or at-risk quotes to sales leadership.
  • Analyze quote activity and provide insights on trends, customer feedback, and lost opportunities.
Order Processing & Coordination
  • Convert accepted quotes into sales orders accurately and efficiently.
  • Manage payment processing and collaborate with Accounts Receivable, Accounts Payable, and Credit teams as needed.
  • Coordinate with production, planning, and logistics teams to ensure timely fulfillment.
  • Communicate order updates, delays, or changes to customers as needed.
  • Support continuous improvement efforts related to quoting accuracy, follow-up, and turnaround time.
Data Management & Reporting
  • Maintain accurate records of quotes, follow-ups, and customer interactions in SFDC and ERP systems.
  • Generate reports on quote volume, conversion rates, and follow-up effectiveness.
  • Ensure data integrity and compliance with company processes.

Required Skills:

  • Minimum 1 year of experience in a customer service role.
  • Strong communication and follow-up skills.
  • Experience working with SFDC/CRM and ERP systems.
  • Ability to manage multiple priorities and maintain attention to detail.
  • Strong organizational and problem-solving abilities.
  • Experience coordinating with cross-functional teams.
  • Proficiency in Microsoft Office applications, especially Excel.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/